Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@VectorSix.us. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@VectorSix.us.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Customer_Support@VectorSix.us.

Vector Six Return & Exchange Policy

Our Commitment: “We’ve Got Your Six”

At Vector Six, we stand behind the quality of our apparel and our promise to always have your back. If your order isn’t right, we’ll make it right—no questions asked.

Easy Returns & Exchanges

Return Window:
You may return eligible items within 30 days of delivery.

Eligibility:

  • Items must be unworn, unwashed, and in original packaging with tags attached.
  • Custom or personalized items (including military, fire, or team customizations) are final sale unless defective.
  • Shoes: Alive Shoes products may be returned within 14 days of delivery if unworn and in original packaging.

Non-Returnable Items:

  • Items showing signs of wear, washing, or alteration
  • Items with odors, stains, or damage
  • Gift cards

How to Start a Return

  1. Contact Us:
    Email returns@vectorsix.us with your order number and reason for return. Please include photos if your item is defective or damaged.

  2. Receive Return Authorization:
    We’ll respond within 2 business days with your Return Authorization Number and detailed instructions.

  3. Ship Your Return:

    • For orders over $50, we’ll provide a prepaid return label.
    • For orders under $50, return shipping is the customer’s responsibility.
    • Please pack items securely and include your Return Authorization Number.

  4. Inspection & Refund:

    • Returns are processed within 5–7 business days of receipt.
    • Approved returns will be refunded to your original payment method within 2–3 business days.
    • Exchanges are available for eligible items, subject to stock.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We’ll prioritize your request and make it right—fast.

International Orders

International returns follow the same process. Customers are responsible for return shipping costs and any applicable customs fees.

Questions?

We’re here for you.
Contact us at returns@vectorsix.us or visit our Contact Page for support.
At Vector Six, you’re always covered.

Cover the Six. Lead the Front.